The following Terms and Conditions must be read in conjuntion with the (Click Here) Goholi Conditions and Terms.

Booking and reservations requests are only accepted Goholi on the basis that those Conditions and Terms for the specified vehicle supplier have been throughly read and understood and agreed too.

APOLLO MOTORHOME HOLIDAYS PTY LTD
SUMMARY TERMS & CONDITIONS FOR CAR RENTALS
Season: 1st April 2009 to 31st March 2010

Apollo's Rental Agreement:
Apollo's Rental Agreement:
Apollo-AU-RentalAgreement2009-10.pdf

Supplier's Restricted Acess Maps:
ApolloRestrictedAccessMaps_2008.pdf

This Page's URL:
APOLLO-FLEX-AUSTRALIA-TERMS&CONDITIONS-01.04.2009-Till-31.03.2010.htm

Car Flex Rates

AUSTRALIA Car Flex Rates
Valid 1 April 2009 to 31 March 2010
Daily Rates (AU$)

 

· All Flex Rates are gross and rental days are calculated per calendar day

 Rates are in Australian dollars and include 10% Goods and Services Tax

 Rates exclude one way fees, Location Surcharges, all Liability Reduction Options and Extras

 Please note that the flex rate resets after 35 days. See below for more details.

 These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together).
..Requests for group bookings should first be directed to reservations

 Rates are subject to change without notice

Flex Matrix:

The flex level is 2 digits. The first digit corresponds with the letters on the left hand side column of the matrix, the second digit corresponds with the number on the top row of the matrix. The applicable flex rate is the rate where the 2 digits meet, i.e. flex level C2 is rate AU$52.50.

Discounts

Long Term Discounts

2wd Cars

• 10-13 days – 5% off above rates
• 14-20 days - 10% off above rates
• 21+ days – 15% off above rates

4wd Car

• 21-34 days – 15% off above rates
• 35+ days – 20% off above rates

 These discounts do not apply to the Inclusive component

 Multiple rentals are eligible for the long-term discount

 There are no further long-term discounts available on Flex Rates

Early Bird Discount
Not applicable to 2WD & 4WD car rentals

Inclusive Rates

2WD Cars - add AU$12.50 Gross per day. The maximum amount payable per rental segment for an Inclusive Rate is $625 Gross – i.e. 50 days rental.

4wd Car - add AU$33.75 Gross per day. The maximum amount payable per rental segment for an Inclusive Rate is $1687.50 Gross – i.e. 50 days rental.

The Inclusive Rate includes:

• The Inclusive Rate includes: VIP Cover, Unlimited Kilometres, 10% GST, 3% Administration Fees/Taxes, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Extra Driver Fees, Maps and Camp Ground Guides and Baby or Booster Seats (on request). The Inclusive Rate does not include the Broome Surcharge or the one way rental fee (if applicable).
• The Inclusive Rate does not include the One Way Rental Fee (if applicable).
• The Inclusive Rate does not include the Broome Surcharge (if applicable).

Flex Rates

What exactly is Flex?
Flex Rates allows us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower. This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!

How does the Flex system work?
'Flex Rates' will be emailed out every Friday and will be valid from each following Monday through to Sunday inclusive (rates will be updated at 11:59pm Sundays AEST). Flex rates also can be viewed at www.apolloflexrates.com

How do you know which rate applies to your trip?
Simply check out the Flex Table. The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on, the flex rate that applies for the 71st rental day will be used from then, etc.

What happens if there is an amendment to the booking?
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

• Change of date for vehicle pick-up or drop-off
• Change of location (depot) for vehicle pick-up or drop-off
• Change of vehicle category
• Name change

If you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.

If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.

Flex Options
From time to time we have the need to move vehicles from one location to another and therefore can offer better rates for certain movements. All applicable Flex Options will be included at the bottom of the Flex Rate Page.

Other Apollo Rates
Flex Rates are completely separate to any other rate or special you may have. Flex Rates do not replace these other rates or specials, rather Flex Rates offer you another choice. Flex Rates only apply to new bookings. Apollo will not accept any cancellations of any other rate scheme that are then re-booked using Flex Rates or vice versa. Flex Rates cannot be combined with any other rate scheme.

Weekly Changes
Any changes to the prior week’s Flex Rates grid will be marked in yellow on the spreadsheet and on the website.

Information

Branches
Apollo has car rental branches in Adelaide, Alice Springs, Brisbane, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney. The 4wd Landcruiser is also available to and from Broome.

During the period of 1 December 2009 to 31 March 2010 the Alice Springs branch is closed on Sundays and the Broome and Darwin branches are closed on Saturdays and Sundays.

During the period 1 May 2009 to 31 August 2009 the Hobart branch is closed on Saturdays and Sundays.

All branches will be closed Christmas Day, New Years Day and Good Friday.

Otherwise branches are open seven days a week, 8am to 4:30pm.

Unlimited Kilometres
Rates include unlimited kilometres.

Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter's responsibility to get to and from the branch.

Administration Fees / Taxes
Our rates include 10% GST.

A charge of 3% of the total cost will be levied to cover administration fees, state government taxes, vehicle registration recovery, duties and associated costs.

Credit Cards
We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.

Rental Duration
The minimum rental period is five days. Refer to the one way rentals section for one way minimum rental periods.

A 10 day minimum rental period applies during the period of 15 December 2009 to 5 January 2010. During the Bathurst and Phillip Island Races a 10 day minimum rental period applies from East Coast Branch locations.

Minimum rental periods are subject to change during other peak periods.

Driver's Licence and Minimum Age
A current and full motor vehicle driver's licence is required. If the driver's licence is not in the English language then an international driver's licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's licence must have been held for at least two years and be valid for the whole length of the rental. The original driver's licence must be shown at time of pick-up when the driver is present.

The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.

2wd Vehicles
No one way fee applies. Except for a one way rental in, into or out of the Northern Territory/Western Australia which attracts a $500 fee. Apply the NT rates for a one way rental out of the NT. Apply the East Coast/Perth rates for all other one way rentals.

4wd Vehicles
A one way rental fee of $200 is charged.

Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack
Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.

Additional Products:

• Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to all vehicles. Cost is $20 each per rental.
• Booster Seats - Booster seats (must be pre-booked) suitable for children between 3 and 8 years of age can be supplied for all vehicle models. Cost is $20 each per rental
• Camping Kits - One Camping Kit per Car suitable for two people (including a 3 person tent, built-in ground sheet, sleeping bags with personal liners, sleeping mats, pillows, ice box, crockery & cutlery, pots & pans, gas cooker, salt & pepper, containers, tea towels, personal towels, torch, Apollo Welcome Pack, maps and camping ground directories) can be supplied on request with the compact, medium or 4wd vehicle groups. Rate is $15 per day (maximum amount payable is $315) payable direct to Apollo.
• GPS - $10 per day up to a maximum of $90 per hire.

Multiple Rentals
Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Broome Rentals
An additional charge of $750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable. Only the 4wd Landcruiser is available to be rented to or from the Broome branch.

Ferry Reservations
4WD Cars - Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions
Two Wheel Drive
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 500 metres long to recognised campgrounds. Two Wheel Drive vehicles picked up from Adelaide, Brisbane, Cairns, Melbourne or Sydney are not allowed to travel into Tasmania, the Northern Territory or Western Australia. Vehicles picked up from Alice Springs, Darwin and Perth are not allowed to travel into Queensland, Victoria, South Australia or New South Wales. The only exception is a one way rental into or out of the Northern Territory/Western Australia.

Four Wheel Drive
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo: Any Islands, Tasmania, Simpson Desert, Gunbarrel Highway, Cape York (North of Daintree River), Oodnadatta Track, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles, the Plenty Highway and any other remote area. No Vehicle is permitted to travel on the the Canning Stock-route, The Lost City in Litchfield Park, to Cape York between the months of December to May, the Old Telegraph Road section of the road to Cape York or the last 2 kilometres of the Lennard River Gorge Road.

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Suppliers Fleet Department will need to be notified 24 hours prior to travel to offer permission to take the vehicle a the remote location. They will check the conditions of the roads to make sure they are safe for the vehicle Any recovery costs on any of our vehicles - two wheel drives and four wheel drives - for any breakdowns or accidents in remote areas are the customers full responsibility in the Australian rental vehicle terms and conditions. Recovery costs also include downtime if there is delay in taking the vehicle to the nearest Apollo depot. Standard liability conditions apply The remote areas include: Any Islands, Tasmania, Simpson Desert, Gunbarrel Highway, Cape York (North of Daintree River), Oodnadatta Track, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles, the Plenty Highway and any other remote area. No Vehicle is permitted to travel on the the Canning Stock-route, The Lost City in Litchfield Park, to Cape York between the months of December to May, the Old Telegraph Road section of the road to Cape York or the last 2 kilometres of the Lennard River Gorge Road.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.

Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Traffic Infringements
We reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of $75 per fine will apply to cover the costs of processing.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
We and the agent reserve the right to refuse any rental at our discretion.

Animals
No animals are permitted in our vehicles, excluding guide dogs.

Cancellation Fees
The reservation deposit is non-refundable.   In addition to forfeiting the deposit the following cancellation fees apply:

• If cancelled less than 7 days prior to pick up - 50% of Rental
• If cancelled on the day of pick up or no show - 100% of Rental
• There is no refund for late pick up or early return of vehicle. If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.

Security deposit is non-refundable - Security deposit will be kept for 6 months and can be used towards the security depsoit only on another Apollo booking made throught Australia 4 Wheel Drive Rentals.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, eg drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period.

2wd Vehicles

Standard Liability

Apollo’s rental charge includes a Standard Liability of $2,000.

A Bond of $2000 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $2000.

The Standard Liability can be reduced by taking the following Reduction Option:

Liability Reduction Option

A Liability of $250 applies. The Liability Reduction Option can be purchased by paying to Apollo $18 per day. The maximum amount payable for this Option is $720 (i.e. 40 days rental).

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

4wd Vehicles

Apollo’s rental charge includes a Standard Liability of $7,500.

A Bond of $7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1

A Liability of $2,500 applies. This Option can be purchased by paying to Apollo $20 per day. The maximum amount payable for this Option is $1,000 – i.e. 50 days rental.

A Bond of $2,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $2,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover)

A Liability of $250 applies. This Option can be purchased by paying to Apollo $35 per day. The maximum amount payable for this Option is $1,750 – i.e. 50 days rental.

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

Bond

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility
At all times the renter is responsible for:

• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter's willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the overhead or underbody of the Vehicle.

Rates/Terms/Conditions

Are subject to change without notice.