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Goholi
User Agreement and Terms and Conditions
1st January 2010 to 31st March 2012 Seasons
Goholi
Pty Ltd
Australian Business Number: 117 423 024
Postal Address: GPO Box 380, Darwin, Northern
Territory, Australia 0801
Email:
goholi@bigpond.com
Full summary of the Terms & Conditions
At
Goholi Pty Ltd we display the full summary of
the Terms & Conditions. In these terms and
conditions to the best of our ability we have
not linked out, generalized, mineralized our terms
to look more appeasingly acceptable or hidden
clauses.
At
Goholi Pty Ltd we display the full summary of
the Terms & Conditions. In these terms and
conditions to the best of our ability we have
not linked out, generalized, mineralized our terms
to look more appeasingly acceptable or hidden
clauses.
Goholi
Pty Ltd - Australian Business Number: 117 423
024 incorporating their group of web sites including
www.goholi.com, www.goholi.com.au, www.darwinmotorhomes,
www.darwincampervans.com, www.alicespringsmotorhomes.com,
www.alicespringscampervans.com act as a only booking
agent for the customer/client (you).
Goholi
Pty Ltd is a licensed travel agent based in Northern
Territory Australia with the Licence No. NT147
providing a online facility where the customer/client
can compare the multiple choices that are provided
by well known Four Wheel Drive, Campervan, Car
and Motorhome rental companies called suppliers/vehicle
operators in Australia and New Zealand. The customer/client
can make an assessment of which vehicle best suits
their requirements, specification and budget.
The
vehicle rental contract is between the customer
(you the hirer) either travelling or intending
to travel on an selfdrive itinerary and the supplier
'The Vehicle Rental Company'. Your actual vehicle
rental contract is signed on the nominated pickup
date at the supplier's nominated pickup depot.
Your actual vehicle rental contract is between
the customer/client (you) and the supplier/vehicle
operator.
Quotations:
All
quotations are subject to availability of vehicles
and services quoted and are not guaranteed until
the deposit or full amount whichever is stated
in the quotation of the selected vehicle is received
and the booking is confirmed in writing by the
supplier. Some quotations will have validity dates
(refer to Smart Rates and Flex Rates which are
valid for one week only as they can change price
every week) on them and if a deposit is not received
by that expiry date then the quotation will automatically
cancel without notification to you.
It
is the customer/client's responsibility to choose
a trip and vehicle within their capabilities.
Booking
requests:
Booking
requests are only accepted on the condition that
Goholi Pty Ltd User
Agreement and Terms and Conditions, and the Suppliers
Terms and Conditions that apply to the relevant
rental vehicle have been read and understood,
and that you AGREE TO ACCEPT THEM.
Submitting
a faxed or online secure booking form is acknowledge
as acceptance of Goholi Pty Ltd User
Agreement and Terms and Conditions, and the Suppliers
Terms and Conditions by the customer/client (you)
Goholi
Pty Ltd endeavours to keep the Terms and Conditions,
specifications for their vehicles are current
and up to date for the vehicle rental supply operators
but accepts no responsibility for changes made
by vehicle rental supply operators that do not
appear within this and all our group of web sites.
Vehicle rental supply operators may also apply
minimum rental terms without warning during busy
periods such as Christmas and summer peak season,
Easter and School Holidays and other selected
event dates such as Bathurst weekend.
Bookings:
To
secure a booking, Goholi Pty Ltd requires a completed
Booking Form by the main driver (Unless other
person is prior authorised) and payment details
(credit card number, security code, expiry date,
full name on card, full residential address and
telephone contact details).
Amendments:
Tickets
requiring amendments to names, dates, vehicle
clauses, rates or any amendment which involves
the ETicket to be amended and reissued to the
main hirer. In 2010 the first 2 booking amendments
for date or location changes are free of charge
(then on a AUD$35 agent fee applies per amendment).
However the vehicle operators may have price variances
and fees that will apply and must be paid by the
customer, extensions may require the deposit amount
to be increased. Reduction in rental periods may
reduce the total of the rental but the deposit
will remain unchanged.
All
amendments must comply with the relevant suppliers/vehicles
operators' current terms and conditions.
Payment:
All
payments will not be processed until the vehicle
is confirmed as available.
1)
If your rental pick-up is within 45 days
from the booking, Goholi Pty Ltd require
20% dpeosit for maui, Britz, Backpacker, Apollo,
Cheaper and Hippie and full payment of the total
daily basic rental (unless advised on the quote)
or total inclusive daily basic rental charges
for Kea and AAM. For all other suppliers please
refer to your quote. The client/customer is
then to pay any applicable oneway fees,
remote locations fees, excess or bonds, excess
reduction plan's, cleaning bonds, Airport fees,
3% Stamp Duty and Administration fees, gas bottle
fees, any associated fees which may vary from
supplier to supplier and optional extras direct
to the supplier at pickup.
2)
If your rental pick-up date is 45 days or
more from the time or booking, Goholi Pty
Ltd require
either a Nil deposit or deposit of approximately
AU$250.00 to AU$250.00 (or the deposit nominated
in your quote), with the balance of the total
daily rental deopist totally 20% is payable
45 days prior to pick-up. We will send a reminder
email when the balance is due. We will then
access the credit card detail supplied at booking
for the balance of payment. The client/customer
is then to pay any applicable oneway
fees, remote locations fees, excess or bonds,
excess reduction plan's, cleaning bonds, Airport
fees, 3% Stamp Duty and Administration fees,
gas bottle fees, any associated fees which may
vary from supplier to supplier and optional
extras direct to the supplier at pickup.
Final
Payment - Full payment of deposit only Client
at 45 days clients and balance of the daily
basic rental and all other associated costs
paid direct to supplier at pickup on the ticket
nominated date. In the case of non-payment
of the deposit of the daily basic rental and
any inclusive pack (if chosen) by the due date,
Goholi Pty Ltd Rentals will treat the booking
as cancelled and you will be emailed informing
you of our decision to the email address provided
by you in the initial booking request unless
the client/customer communicates to the contrary.
Final payment conditions for certain products
may vary and we will advise you in writing of
these conditions at the time of quotation. Some
operators will request the balance of payment
only at pickup prior to travel. This will be
advised of this in your quote by Goholi Pty
Ltd if this is applicable.
Final
Payment - Full payment Client at 45 days clients:
In the case of non-payment of the balance
of the daily basic rental and any inclusives
pack (if chosen) by the due date, Goholi Pty
Ltd will treat the booking as cancelled and
you will be emailed informing you of our decision
to the email address provided by you in the
initial booking request unless the client/customer
communicates to the contrary. Final payment
conditions for certain products may vary and
we will advise you in writing of these conditions
at the time of quotation. Some operators will
request the balance of payment only at pickup
prior to travel. This will be advised of this
in your quote by Goholi Pty Ltd if this is applicable.
Fax:
+ 61 8 89453338
Scan: goholi@bigpond.com
Post: Confirmations Department, Goholi
Pty Ltd, GPO Box 380, Darwin, NT 0801 Australia
Credit
Cards-Suppliers: Various suppliers now have
an additional surcharge on any transaction.
Please see your quote for details
Credit
Cards-Goholi Pty Ltd: We accept Visa and
Mastercard credit cards only. Card Surcharge
any payment to Goholi Pty Ltd direct. The agent
Goholi Pty Ltd will apply a 2% surcharge for
all credit card transactions. Visa gift cards
cannot be accepted currently.
Goholi
Pty Ltd reserves the right to decline any quote
request or booking at their discretion.
A
Rental ETicket Voucher will be emailed to you.
Please check that all the details are correct.
The Rental Voucher is only valid when the total
balance has been processed. You are also required
and agree as part of these terms you are required
to sign the 1st confirmation page of the same
Rental Voucher (ETicket) and fax, mail or scan
this page to Goholi Pty Ltd within 72 hours.
Prices:
All
prices will be quoted in Australian Dollars. Please
use a currency converter to check the cost. All
prices include Australia Goods and Services Tax
of 10% and New Zealand Goods and Services Tax
of 12.5%.
Exchange
Rate / Currency Variations: All credit card
transactions are conducted in Australian dollars.
Due to exchange rate fluctuations there could
be some variance in the amount refunded compared
to the amount initially charged. We do not accept
any liability for currency variances up or down.
Refunds by credit card can take up to 45 working
days or more depending on the renters Financial
Institution. Suppliers we use and/or their agent
'Goholi Pty Ltd' will not honour calculation errors.
Should a calculation error occur the supplier
will charge for the shortfall at pickup. (this
is part of the suppliers terms).
Telecommunications:
Goholi
Pty Ltd as a broker or operator or agent are
not liable for loss communications or communications
not received.
Cancellations:
Must
be in writing and can either be per email, facsimile,
or by letter. No cancellation will be accepted
unless received in writing, signed by the main
hirer and received by us directly from you between
working hours EST 8am-4pm Monday to Friday and
8am-12.30 Saturday's-Sunday's unless with prior
consent. The date that we acknowledge receiving
the cancellation notice is the date that it is
deemed cancelled. If you are emailing, posting
or faxing follow this up by a telephone call with
your full Goholi Pty Ltd ETicket reference details
of Ticket number, supplier, date of travel and
your name and current contact telephone number.
This is so we can instantly act to try to save
you unnecessary costs. We have saved our clients
considerable cancellation fees by this process.
All
booking deposits are non refundable, you are locking
in a great price and need to make sure of your
travel arrangements prior to confirming the booking.
You must read the Terms and Conditions that apply
to the vehicle you wish to hire prior to making
a reservation request. Any supplier cancellation
fees that apply are additional to the forfeiture
of the reservation deposit amount. When calculating
the cancellation fees the calculations will be
based on the full Gross listed retail rate of
the supplying rental company and not on any discounted
rates.
The
agents security booking deposit (not any monies
paid to the supplier) will be carried forward
towards future booking deposit made by Goholi
Pty Ltd (this is at the sole discretion of Goholi
Pty Ltd ) if cancellation is made more than 30
days prior to travel. Deposit will be held for
at least 3 months from date of cancellation less
the value of any promotional coupon included in
the booking such as food/fuel card and books and
postage. On request we will consider holding deposits
for much longer periods to help you plan another
trip. Each suppler varies in their terms and conditions.
If you cancel a booking and a refund for any other
reason is credited to you then any 2% merchant
fee taken by Goholi Pty Ltd will not be credited
as we have been advised by our merchant facility
this is not refunded by the credit card companies
such as Visa and Mastercard.
Cancellations
made less than 30 days from the pick up date will
mean that the terms and conditions of the rental
operator also apply to the booking. These arrangements
can cost you over and above your deposit amount
and it is important that you know the cancellation
policies of the operator you wish to book with.
There are 2 vehicle operators who impose a small
cancellation fee for cancellations even outside
30 days including Cheapa, Hippie, Apollo and AAMotorhomes
and these are clearly indicated on your quote
and ETicket. By booking with Goholi Pty Ltd you
are agreeing to abide by the cancellation policies
of both Goholi Pty Ltd and the cancellation policies
of the vehicle operators.
The
vehicle Operators cancellation policies are contained
within the Terms and Conditions of each individual
supply company and are clearly available throughout
the Goholi Pty Ltd web site, your ETicket and
on your quote. We advise you to read them carefully
and make sure that you fully understand them,
should you have any queries we are more then happy
to answer your questions.
As
Goholi Pty Ltd policy is to pay all suppliers
within 24-72 hours of booking the clients vehicles
the required daily basic the card holder/main
hirer agrees not to reverse any credit card payments
made to Goholi Pty Ltd for the booking for any
reasons whatsoever. If you have a concern it is
to be conducted with the supplier who will have
your full required funds already from us the booking
agent. Goholi Pty Ltd will assist you as we have
done so over the many years we have been in business
and as much as possible as we have considerable
leverage within the industry.
Refunds
will not be made for bookings cancelled due to
inclement weather, work commitments, road closures
or restrictions, altered / delayed / cancelled
connecting travel arrangements or family or self
ill health. We strongly recommend that you take
out travel insurance, including cancellation insurance
and effects of Force Majeure!
A
$100 administration fee for any cancellation,
no show or no pickup fee will also apply from
the agent.
No
Show or No Pickup
A
100% cancellation fee (Some suppliers vary look
at your supplier terms link on your ETicket)
on the gross daily basic rental (plus any inclusive
pack shown) will be charged for a 'No Show'
or No Pickup on the day departure no matter
what reason.
At
the pick and Once the hire commences:
We
recommend to clients to familiarize your self
with the vehicle rental agency for pickup and
dropoff as you may have a limited time frame.
Always carry your supplier contact details of
depots with you and also the suppliers Head
Office contact details supplied on your ETicket
from Goholi Pty Ltd.
When
the rental vehicle has been collected, and the
rental agreement contract between the hirer and
the rental supply company has been signed, the
Terms and Conditions contain within that contract
apply in full. Should there be any amendment such
as shorten or extend the hire once the hire has
commenced, the hirer will have to deal directly
with the rental supply company and not us at Goholi
Pty Ltd, though we will assist to provide some
general information. Any decision made will be
between you and the rental supply company.
A
booking shall be kept in the name of the original
named person/s on the booking at all times and
not changed. The same person/s shall be responsible
for paying for the security bond and signing the
vehicle suppliers rental agreement contract at
pickup. All main and extra drivers must be present
at the pickup of the rental with a valid drivers
licence as per the suppliers terms. Any variance
to this is based on suppliers discretions.
Please
note that the car, campervan and motorhome rental
companies reserve the right at their sole discretion
to restrict vehicle movements in certain areas
due to adverse road or weather conditions. Even
though it's you that solely decides what date
to travel we will assist you with all our available
resources and information prior to
booking and before travel to help you decide on
an appropriate time to travel.
Concerns
whilst travelling:
Once
you have commenced on your travel with the rental
vehicle please keep handy the suppliers 24 help
desk contacts details given to you at pickup by
the supplier. In the event of an accident you
must notify the supplier/vehicle operator immediately
of any concern whatso ever so they may be able
to assist in resolving your concerns immediately.
In the event that a customer/client has a complaint
about any of the travel arrangements or vehicle
rental, they must advise the relevant supplier
at the time and inform Goholi Pty Ltd in writing.
This will assist settlement of any grievance or
complaint. Any dispute over the quality, fitness
and condition of the product is between the customer/client
and the product supplier and as such, Goholi Pty
Ltd cannot
be held liable for any problem with the product
supplied.
Your
'Responsibility' and we also strongly suggest
you take out adequate 'Travel Insurance':
We
strongly advise that you take out full travel
insurance. Unforeseen circumstances that may require
you to cancel travel plans can be very costly
especially when the cancellation occurs shortly
before commencement of a hire. In most cases this
will incur a heavy penalty by the vehicle operator
including total loss of the hire costs paid by
you. Please ensure you have adequate travel insurance
cover.
Goholi
Pty Ltd as a broker or operator or agent finalises
all arrangements for these products on the express
condition that it shall not be held liable for
any injury, any loss, loss of monies, accident,
cancellation of travel, delay or irregularity
which may be occasioned either by reason of any
defect in any vehicle, equipment failure or loss,
war, acts of terrorism, any national and international
crisis, pending weather such as cyclones, road
restrictions imposed by suppliers at pickup, water
vessel, aircraft or equipment or by Acts of God
or through the acts of default of any company
or person engaged in renting the vehicle and conveying
the passengers or in carrying out our arrangements
of tours or otherwise in connection herewith.
Goholi Pty Ltd reserves the right to change any
of the facilities, services or prices described
in the information provided.
Goholi
Pty Ltd including it's agent's, it's affiliates,
sub-contractor's or staff accepts no liability
for any action or activity undertaken by the customer/client
arranged independently or by Goholi Pty Ltd while
on holiday. Goholi Pty Ltd including it's agent's,
affiliates, sub-contractor's or staff shall not
be liable to compensate customer/clients for associated
expenses incurred as a result of their booking
what so ever. No refund will be made for any unused
services that are included in the price.
Once
the hire commences when the rental vehicle has
been collected, and the rental agreement contract
between the hirer and the rental supply company
has been signed, the Terms and Conditions contained
within that contract apply in full.
Any
failure of a rental supply company to provide
the vehicle they confirmed as being reserved is
entirely the responsibility of that rental supply
company. Every endeavour will be made by the rental
supply company to provide an equivalent or better
vehicle as set out in their Terms and Conditions
and Goholi Pty Ltd accepts no responsibility for
this or for any situation where a reserved vehicle
is unavailable.
The
customer acknowledges and agrees that many events
relating to the services displayed on this site
are beyond our control and such we are not liable
for such occurrences including: price fluctuation,
cancellation or class of vehicle booked not available,
vehicle not available at pickup, variation of
services, conditions of travel, currency of information,
non- performance of services by suppliers or rental
companies and rental companies' accountability.
Goholi
Pty Ltd accepts
no liability for personal injuries and losses.
Important
Please Note:
Why
we are specialists - Information and keeping you
informed with details such as 240 Volt Power to
all vehicles:
Vehicles with 240 Volt wiring such as motorhomes
can only be connected to 240Volts (15amps) mains
at recognized camp grounds that have applicable
240Volt (15amps) mains connections suitable Motorhome
and Campers. They are not suitable or allowed
for normal house extension leads and generators.
This is not explained by many and we feel it is
important you know the capabilities of your vehicle.
Disclaimer:
All supplier vehicle specifications, supplier
images, supplier lists of inclusions and supplier
terms and conditions are provided by the supplier
rental companies and may change at any time without
notice. All vehicle information is presented in
a simple and clear format that enables easy comparison.
Images are for illustration purposes only and
may vary from the actual vehicle provided. As
vehicles may be upgraded or changed at any time
the images may not show all variations within
a vehicle category. Illustrations and text in
any of our brochures/documentation/web page are
representations only of the product depicted.
Variances in actual products offered could occur
due to modifications and/or upgrades to the product
design.
Rates
and Conditions quoted in our brochures and/or
documentation are subject to change without notice.
You will agree to verify the information with
the provider of the service should you take any
action after reading these pages. You will agree
to indemnify Goholi Pty Ltd, it's staff, it's
sub-contractors/agents and www.australia4wheeldriverentals.com
and it's websites, and all other access providers
that enabled you to access this site for all foreseeable
and unforeseeable results of any actions you take
based on the material contained in this site.
We
reserve the right to levy any government increase
in local taxes that may be introduced after the
publication of this site, however, we will make
every effort to ensure that you are notified of
any of these matters either prior to your booking
or as soon as practicable after we have knowledge
of such increases.
Goholi
Pty Ltd an Australian registered company No. 117
423 024 incorporating their group of web sites
including www.info@goholi.com and www.goholi.com.au
act as a booking agent for the customer/client
(you). This user agreement shall be interpreted
in accordance with the law of Northern Territory
in the Commonwealth of Australia. The actions,
claims, demands or suits arising out of this agreement
shall be exclusively justifiable in the courts
of the said state. Goholi Pty Ltd has the sole
authority to vary or omit any of these terms.
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